Frequently Asked Questions

questions and answers

The biggest challenge

Is to do the job efficiently and minimize down time.

 

 

When should I call a moving company?

The earlier, the better.  It's wise to give your moving company from four to six week's notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule.

 

How do I choose a moving company?

The number of years a mover has been in business is usually a very good indicator of how good they are at keeping their promises.  When it comes time to plan your move, do your research. Check references if you can, contact the Better Business Bureau. Drive around and check out the mover's facilities and don't base your final decision strictly on price.

 

When is the best time to move?

Moves are performed during any day of the week. However, moving during the last week/weekend of the summer months are typically the busiest.

 

When should I contact you if I need to re-schedule my move?

If for some reason you need to re-schedule your move please contact your moving consultant as soon as possible to discuss the changes with them.

 

How much does it cost to move?

Local moves are normally charged by the hour, and long distance moves by the weight.  To estimate the cost of a move, Bird's has trained and qualified moving consultants available to come to your home, perform a free visual survey and provide you with a moving quote within 24 hours.

 

Do you ship vehicles?

Yes, we ship a variety of automobiles, trucks and motorcycles on the moving van or via a qualified 3rd party.

 

Do you sell packing supplies and boxes?

Yes, packing material is available to our customers to be purchased at our office.

 

Do you disassemble and reassemble furniture?

Your moving crew will disassemble and reassemble your large furniture items such as bed frames, desks etc. Smaller items such as dressers, night tables, etc. do not need to be disassembled.

 

How do you protect the furniture?

Any items that are not packed into cartons will be wrapped in quilted furniture pads to ensure that they are protected. Stainless steel items will also be wrapped in micro foam for extra protection.

 

Do you protect the floors?

Before loading or delivering your goods all of your floors will be protected with floor runners.

 

Do you move plants?

Yes we do. However, we do not accept liability for plants damaged by frost, poor packing or adverse conditions. Plants are shipped at your own risk.

 

Are there any items you will not move?

Yes. As a matter of public safety, the government restricts the transportation of dangerous goods. Some prohibited items include: gasoline, propane tanks, oxygen tanks, fire extinguishers, ammunition, and some cleaning supplies. Please inquire with our consultants about a complete list of Dangerous Goods.

 

Do I need special servicing for my appliances?

All gas appliances must be serviced by a licensed technician. It is important to remember that appliances or mechanical equipment not serviced by a professional travel at the owner's risk for internal damage. It is your responsibility to clean out the fridge and stove prior to servicing and to ensure all appliances are completely emptied.

 

When does the moving crew arrive on moving day?

The dispatcher will contact you one business day prior with the crew’s arrival time. If your residence has access time restriction or elevator reservations please advise your consultant and they will coordinate your move accordingly.

 

Do I have to be present during the entire move?

It is recommended that you are present for all phases of the move. If you cannot be present during each step of the move you will need to sign off on who will responsible for overseeing each phase of the move.

 

What can I expect on delivery?

Upon arrival at destination the crew will protect your floors, unload the household goods and place all items as per your instructions.

 

How can I pay for my move?

Local moves are payable in cash, cheque or with any major credit cards. Long distance charges must be paid in certified funds, certified cheque or any major credit cards. Overseas charges must beprepaid by certified funds or cash.

 

What if I can’t accept delivery of my goods as scheduled?

In the event that you are not able to accept your delivery it is important that you advise our dispatcher at your earliest convenience.  We will do our best to accommodate your new delivery schedule however this may result in additional charges for your relocation.

 

What should I do if something is damaged during my move?

We take every precaution to move your household goods without incurring damage. If a claim does arise, please contact our office to speak with our Claims Department Coordinator.