Welcome to Birds Moving! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains the types of data we collect, how we use it, and the measures we take to protect it. By using our website (www.birdsmoving.com), you agree to the terms outlined in this policy.

Data We Collect

  • Personal Information: When you fill out forms, register, or contact us, we may collect personal information such as your name, email address, phone number, and address.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behaviour, preferences, and interactions with our website.
  • Analytics Data: We use third-party analytics tools, such as Google Analytics, to gather data on website traffic, user behaviour, and demographics.
  • Transaction Data: If you make a purchase or use our services, we collect information such as billing details, shipping addresses, and payment information.
  • User Accounts: When you create an account on our website, we collect your username, password, and activity logs.
  • Social Media Data: If you log in through social media accounts or interact with social media plugins, we may collect data from your social media profiles and interactions.
  • Customer Support Interactions: We collect data from interactions with our customer support team, including chat logs, call recordings, and email exchanges.

How We Use Your Data

  • Service Delivery: To process your orders, deliver our services, and manage your account.
  • Personalization: To personalize your experience on our website based on your preferences and browsing history.
  • Communication: To send you updates, promotional materials, and respond to your inquiries.
  • Analytics: To analyze website traffic, user behaviour, and improve our services and website.
  • Security: To protect our website, prevent fraud, and ensure the security of your data.

Data Sharing and Disclosure

We do not sell your personal information to third parties. Identifiable information is processed and stored in a secure and confidential database and is distributed only on a "need to know" basis for the smooth completion of your move.
However, we may share your data with:

Service Providers: Third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep your information confidential.
Legal Obligations: When required by law, regulation, or legal process, we may disclose your data to authorities or other relevant third parties.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Data Security

We implement various security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure servers. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

User Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of any inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to certain legal exceptions.
  • Opt-Out: Opt-out of receiving marketing communications from us.

To exercise any of these rights, please contact us at the information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Birds Moving

10 Seapark Dr.
St. Catharines, ON
L2M 6S6

905.682.2646 1.800.263.2479
Email: birds@birdsmoving.com